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Archive for July, 2009

Sailing sale!

Posted on: July 21st, 2009 by joeadmin No Comments

We are building a sailing shoes on sale section soon so here’s to getting talking and showing how much I love boats and the water.

For those of you who know me… I’m a little nuts for sailing on Lake Michigan. Last time we went out was a blast info here: http://www.facebook.com/home.php#/event.php?eid=93240099653&ref=mf

Customer Service Guidelines

Posted on: July 21st, 2009 by tedadmin No Comments
So yesterday Cynithia and I decided how we speak with our customers and one another is the most important aspect of our jobs. So then right away we came up with the following principals:

1. Directness
2. Honesty
3. Openness/Availability
4. Simplicity
5. Clear boundaries of responsibility
6. Warmth
7. Service
8. Proactivity
9. Patience
10. Understanding

Now whenever we are not sure how to answer an email or speak with someone we try our best to adhere to these guidelines. They give us something to shoot for and allow us to make mistakes cause we’re human.

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